It seems like COVID-19 has spread from one country to another one overnight, living private and public sectors in a panic to scramble the ways out with millions of school children at home, borders closed, and businesses shuttered. However, humans found solutions to solve this issue through social distancing and isolation. Some of the tips of 2020 guide for working remotely: 10 tips on how to manage through COVID-19 to use during a pandemic are mentioned below:
- Invest in cloud solutions and SaaS (Software as a Service).
Thanks to Salesforce, Jira, Slack, Zoom, and Microsoft O365 people can work almost anywhere. So you might generate a culture while your teams cooperate in the clouds like OneDrive and Microsoft Teams. With it, they can co-edit files and work in real-time together, despite the fact they are a million miles apart. For uninterrupted business, it seems important to invest in solutions that are flexible.
- Ensure virtual access.
If you give your workers secure remote access, they will be able to work anywhere and keep being productive. Nowadays companies order laptops in big quantities which will lead to a global supply shortage. So provide your employees with virtual computers access from their private devices to make the business run even when laptops are unavailable.
- Assist your employees in serving customers from anywhere.
Utilize the united contact-center platform, enabling employee support technicians and customers to work from anywhere without being tied to the phone system. You should not group these solutions together in the physical buildings. Just continue to give timely and high-quality support when conducting prioritization and inquiry routing adjustments based on support team availability and location.
- Keep on hiring new talents.
You can make face-to-face meetings over video conferencing. Keep on shipping company laptops to the new hires’ homes and inform them in login credentials. Your support technicians can help them over chat, email or phone.
- Get prepared for the increased support needs.
The additional support is needed anytime the work conditions modify. Ask your help-desk support team to prepare a plan for increased support requests. Give self-service options if it is possible, making it simple to get support through such channels as phone, email, chat, Slack channels, and bots.
- Communicate clearly.
It might be stressful for your employees to begin to work from home, so help them understand how to best access and utilize your systems. Send and prepare employees tips, FAQs, and best practical pieces of advice to assist them in transition. It might be overwhelming to find the answers to all questions so train the automated support to answer them.
- Dive into information.
Make sure your employees access and use resources successfully. Set up dashboards to monitor system accessibility and health actively. This information will tell you whether your employees are able to perform the anticipated functions and are active in the systems. It will also show you whether they need some help.
- Optimize infrastructure and network for increased VPN use.
The more remote workers you have, the greater demand for VPN (a virtual private network) is needed. Figure out which apps require VPN so that your employees can utilize them when it is necessary. Facilitate firmware reboots and upgrades of the infrastructure equipment to give better connection stability.
- Do not compromise security.
Unfortunately, hackers might try to take advantage of the COVID-19 situation. So utilize standard security measures, involving advanced security settings, secure transit, data encryption, and 2-factor authentication. Make sure the information stays safe even with remote access.
- Generate a backup plan.
It is necessary to generate a backup plan for technical problems and capture employee knowledge as well. Brainstorm a plan with the operations center to ensure critical information and knowledge is captured securely. So the business will not be halted when the team members are unavailable unexpectedly.
To sum up, the world is not perfect and it is difficult to forecast difficult situations. However, with this guide, you will be protected and prevented from possible negative outcomes. Note that a new crisis is a new opportunity to change the world positively.